Privacy Policy
Our contact details
Address: Suite 701B, The Point, 76 Regent Road, Sea Point, Cape Town
Phone Number: 021 879 2528
E-mail: info@lfgroup.co.za
The type of personal information we collect
We currently collect and process the following information:
- Your name
- Your email address
- Your telephone number
How we get your personal information and why we collect it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- When you enquire about our services
We use the information that you have given us in order to:
- To respond to inquiries. We may process your information to respond to your inquiries
- To send administrative information to you. We may process your information to send you details about our services.
We may share this information with service providers, contractors, or agents (“third parties”) who perform services for us on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. The categories of third parties we may share personal information with are as follows:
- Cloud Computing Services
- Data Storage Service Providers
- Website Hosting Service Providers
We may also need to share your personal information in the following situations:
- Affiliates. We may share your information with our affilaites, in which case we will require those affiliates to honor this privacy notice. Affiliates include our company subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
- Business Partners. We may share your information with our business partners to offer you certain products or services.
Under the Protection of Personal Information Act (POPIA), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting 021 879 2528.
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
How we store your personal information
Your information is securely stored on our secure servers in Cape Town.
We keep your personal information for as long as you allow us to keep your information or the law requires us to keep your information. We will then dispose this information by deleting your personal information.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@lfgroup.co.za, 021 879 2528 and/or Suite 701B, The Point, 76 Regent Road, Sea Point, Cape Town if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at info@lfgroup.co.za, 021 879 2528 and/or Suite 701B, The Point, 76 Regent Road, Sea Point, Cape Town.
You can also complain to the Information Regulator if you are unhappy with how we have used your data.
The Information Regulator’s details are:
4th Floor, JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Complaints email: complaints.IR@justice.gov.za